About Us
Mission Statement
Our aim is to act as an extension of your organisation, a trusted confidante, an experienced mentor, providing guidance and advice in practical realistic terms for all aspects of your company. We want to be people you welcome into your company and look forward to sharing your ideas and even your problems with.History
Established in 1993 our main office is in Glemsford, Suffolk. We also have offices in Haverhill to support the growing client base within the town. Although the majority of our 300 plus clients are Suffolk based, location is not an issue, our existing portfolio encompasses clients in London and the Southwest. Our expanding team are on hand to provide a professional and highly personable service to clients. We became recognised as an Investor in People in January 2006. Following the Investors In People programme has enabled us to have a more structured and organised approach to people management. We value and respect the individuals who make up our team. We acknowledge the importance of training and development and recognise the value of keeping our skills up to date if we are to remain an asset to our clients.Our Approach
Our approach is very simple and straight forward – just like the advice we give. The business we are in demands exceptional professionalism and integrity at all times, this is a fundamental part of the service you will receive. However at Paul Donno & Co we also recognise there is a need to have a sense of humour and fun. We believe that we can combine professionalism with a “human side” to develop a relationship with you and your company - a relationship which will bring trust and understanding and help us to help you even more.Our Commitment To You
To be accessible, responsive and reliable. To tell it how it is but not to leave you “high and dry”, instead to offer practical cost effective solutions whatever problem or situation is identified. To give practical comprehensive advice based on a thorough insight and understanding of your business and the issues facing it. And at all times to:-- Treat you and your staff with respect and courtesy
- Be supportive but never patronising.
- Talk in your language and not accountant's jargon.
- Act with professionalism and integrity at all times.
- Genuinely care about your business and it's success.
- Be human…..
About Paul Donno FMAAT
Background
Paul has a real understanding of business processes. It is this expertise combined with his knowledge of Sage Software accountancy and CRM solutions that enables him to recommend an infrastructure to clients that will support the achievement of their objectives in the most effective way. Paul started his career in industry before establishing Paul Donno & Co in 1993. Paul has been captain of Haverhill Rugby Club Colts and refereed Rugby Football at international level (in spite of needing a white stick!). He has chaired Haverhill and Regional Round Tables and is the current Chairman of Haverhill Chamber of Commerce. Telephone: 01787 281688 Email: paul@pauldonno.co.uk Position: Managing Director Service Area: Business SolutionsPhotograph Courtesy of The Design Office
About Michael Ford AKA Milky MAAT
Background
Milky, who owes his nickname to Paul’s oldest daughter, joined Paul Donno & Co in 1996. Michael has been an accountant for seventeen years - yes we know his youthful looks make this fact hard to believe! Before joining the team at Paul Donno & Co Michael was employed at an accountancy practice in Sudbury. Michael’s main role within the company is dealing with Year End and Management Accounts. Michael is married to Lu and they have a young daughter Lily. Michael enjoys playing football and other team sports, walking and going to restaurants. Telephone: 01787 281688 Email: michael@pauldonno.co.ukPosition: Accountant Service Area: Management Accounts
About Jackie Thompson MAAT
Background
Before joining Paul Donno & Co in 1997 Jackie worked for the Inland Revenue, an experience that enables her to advise our clients first hand on how the Revenue operate and how to work with them effectively. Jackie has full membership of the Association of Accounting Technicians. Jackie deals with all aspects of personal taxation within the business including Tax Returns, P11Ds and Capital Gains Tax. Working part time Jackie combines her career with raising two (now teenage) sons. Unfortunately this doesn’t leave much time for hobbies but Jackie does enjoy gardening, reading and visiting the gym when time permits. Telephone: 01787 281688 Email: jackie@pauldonno.co.ukPosition: Taxation Advisor Service Area: Personal Tax
About Sarah Longhorn
Background
Sarah joined Paul Donno & Co in March 2006. An AAT qualified accountant with over eight years experience in accountancy Sarah has already made a valuable contribution to the team. Working in industry as a Company Accountant for five years has given Sarah an understanding of the operational pressures and constraints that businesses have to deal with on a daily basis. Sarah combines her commitment to her clients with being a mum, playing sports and travelling. Telephone: 01787 281688 Email: sarah@pauldonno.co.ukPosition: Accountant Service Area: Company Accounts
About Sandra Bentley
Background
Sandra joined the company in January 2006 as Paul Donno’s PA and our receptionist. As from 1st April 2007 Sandra has been promoted to the position of Practice Manager. Since joining the team Sandra has made a significant contribution to the smooth running of the practice. Her customer service and organisational skills mean that Sandra is very well qualified for her new role. Sandra will be looking at ways to enhance the level of service we offer to existing clients and exploring the opportunities available to grow the practice.
Outside of work Sandra is still busy restoring the house she bought with her fiancé last year. Sandra enjoys life and making people smile. Telephone: 01787 281688 Email: sandra@pauldonno.co.uk
Position: Practice Manager Service Area: Support Services
About Mandy Rowbotham
Background
Mandy joined Paul Donno & Co from the start in October 1993 and has seen her role within the company evolve as the business has grown. Mandy provides the administration and secretarial support to the team. The length of service with Paul Donno & Co has given Mandy the greatest insight of all the team members into what makes Paul tick, unfortunately this is a very closely guarded secret! Mandy was also at school with Paul! Mandy manages her part time position with the company with a full time position as mother and housewife. She says her interests include cooking, although we have not worked out yet whether that is for fun or necessity, and caravanning. Telephone: 01787 281688 Email: mandy@pauldonno.co.ukPosition: Administrator Service Area: Support Services
About Tina Jacobs
Background
Tina joined Paul Donno & Co in June 2005. Tina provides a number of services aimed specifically at the smaller business for which outsourcing provides a more cost effective and viable solution, including bookkeeping and Payroll. Tina also assist’s with her husband's business on a day-to-day basis and so is very aware of the reality of what it is like to run your own company. Outside of work Tina enjoys going out and socialising. Telephone: 01787 281688 Email: tina@pauldonno.co.ukPosition: Administrator Service Area: Payroll Services
About Sandra Piper AKA "Little Sandra"
Background
Sandra Piper joined Paul Donno & Co Ltd on 30th October 2006, originally in a temporary position until Christmas, and has been with the company ever since!
Affectionately know as "Little Sandra" (to distinguish from Sandra Bentley), Sandra’s role is to scan archived files onto the Invu document management system. The old paper can then be shredded. This enables the office to run more efficiently and helps us towards achieving our goal of becoming paperless. Sandra is now a permanent member of the team.
Little Sandra’s interests include playing darts for the local Glemsford pub, gardening and curling up with a good book next to a log fire. Telephone: 01787 281688
Position: Document Management Administrator Service Area: Support Services
